Returns & Refunds

If you need help with a return, refund, or exchange for an order from Nivaroon, please contact our support team at naan@nivaroon.shop. We will review your request and provide the specific steps that apply to your situation.

Before You Contact Us

To help us resolve your issue quickly, please include the following in your message:

Your order number
The item name or description
A clear explanation of the issue (wrong item, damage, lost in transit, change of mind, or exchange request)
Photographs if the item arrived damaged or was incorrect

Our team typically responds within 1–3 business days. Please allow this time before following up.

Order and Delivery Timeframe

Orders are processed within 1–3 business days. Standard delivery to the United States and Europe takes 7–12 business days after dispatch. If your tracking shows no movement for an extended period, or if your package has not arrived within this window, contact us with your order number so we can investigate with the carrier.

Return and Exchange Requests

Return eligibility, acceptable item condition, applicable deadlines, shipping responsibility, refund destination, and exchange availability are determined on a case-by-case basis after you contact us. We will confirm the correct process for your specific situation in our reply. Please do not ship items back without first receiving instructions from our team.

What Happens After You Contact Us

Once we receive your request and any supporting information, our team will assess the issue and respond with the applicable next steps. This may include return authorization instructions, a replacement or refund decision, or guidance on how to proceed. We will clearly state who covers return shipping and what outcome to expect before you take any action.